Frequently Asked Questions
Everything you need to know about shopping for your home appliances.
What are your delivery options and timeframes?
We offer standard and express delivery across Australia. Most in-stock appliances are dispatched within 24-48 hours, with delivery times varying between 3 to 7 business days depending on your location.
Do you provide installation services for new appliances?
Yes, we offer professional installation services for many appliances, including washing machines, dishwashers, and refrigerators. You can select this option at checkout or contact your local store for details.
What is your return policy for faulty or damaged goods?
If your appliance arrives damaged or develops a fault, please contact us immediately. We comply with Australian Consumer Law to provide repairs, replacements, or refunds for major failures.
Can I click and collect my order from a local Bi-Rite store?
Absolutely. During checkout, you can select the 'Click & Collect' option to pick up your order from your nearest Bi-Rite Home Appliances location at no extra cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Zip to help you manage your home budget.
Do all appliances come with a manufacturer's warranty?
Yes, every appliance sold at Bi-Rite comes with a full manufacturer's warranty. We also offer optional extended care plans for additional peace of mind beyond the standard period.